Dominique ANTONINI-VANNOORENBERGHE

EDUCATION

  • PhD in Marketing, (2009), (Summa cum laude). Field of research: Consumer behaviour in the serviscape. “Relationships of complicity between customers as a service recovery strategy"
  • Certificate of Advanced Education in Management (Agrégation), (2003) 
  • Post graduate Kedge Business School (ex. Euromed), (1990) 
  • Post graduate in Applied Foreing Languages (English and Spanish), (1981;1982)
  • Undergraduate (SCHE – BTS) in International Commerce (1987)
  • French Certificates DNL (English and Spanich)

CAREER DETAILS

Academic employment

> Lecturer of Marketing

- in English

  • KEDGE (Business School): Marketing, Strategy, Services Marketing (since 2008), Jewellery Marketing
  • HELMO University, Belgium : « Culture and Marketing », (since 2010)
  • LILLE 2 University : Ethics in Business, International Marketing, Culture & Marketing ( 2009/2013)
  • GEM (Grenoble Ecole de Management) Luxury Marketing (2014/2015)

- in French

  • Teacher of Marketing and International Marketing.  Undergraduate students. High School and College, Aix-Marseille University, IAE (1993 to date )

* Seminars in English

  • Mendel University, Brno (Czech Republic), Marketing, 40 hours (2008),
  • Guest speaker ErasmusTeacher Mobility: “ Services Marketing and concomitance relationships”. Lectures and case studies, graduate and undergraduate students, Belgium (2007), Cyprus (2008; 2009), Bulgaria (2009), Slovakia (2010)

>Tutoring student research projects

     => Master’s research projects

     => Bachelor’s research projects

> Member of admission juries- Euromed Management Marseille (since 1995)

> Teacher of English (1982-1986)

> Reviewer for the European Journal of Marketing

Commercial experience

  • Marketing executive, trading & importation of cane furniture & decorative items, (1990-1993)
  • Assistant in the international department of the Budget car hire company, (1986-1990)
  • Translator, Eurocopter (EADS), (1984-1986)

PARTICIPATION AT ACADEMIC CONFERENCES and Publications

Publications:

'The French Touch in Luxury: an Attempt of Definition"  (2016) Cyprus Journal of Sciences vol. 14, pp51-58

“A scale of measure of Complicity”, The Cyprus Journal of Sciences, 2013, vol. 11, 3/20, p. 65 5

Relationships of ‘complicity’ among customers as a service recovery strategy: exploratory research & attempt of definition, Global Academic Society Journal: Social Science Insight III, vol. 2, no. 8, 2009, pp. 40-67.

Case Study Les Bijoux Fantaisie Hermès (Hermès Fancy Jewels), co-authorship). Centrale des cas et des médias pédagogiques CCMP Paris, 2017

« Rééducation de la main réalisée en commun en cabinet libéral : la relation de complicité, un activateur de satisfaction du patient », Kinésithérapie, la revue, vol. 8, n°73, Janvier 50-56 » FERRANDEZ J.C., CAMUS M., ANTONINI D. (2008)
Relationships of ‘complicity’ between customers as an emotional service recovery strategy (applied to leisure and catering), European Journal of Tourism Research, vol. 2, issue 2, October 2009, pp. 190-193.
« L’Epreuve Professionnelle de Synthèse au BTS Transport ». (Free translation: The Technical Examination in Logistics, for undergraduate students). Le Génie des Glaciers (1997)

Presentations of papers on:

‘Relationships of complicity as a service recovery and a customer satisfaction amplifier, an exploratory research’, International research seminar in service marketing, La Londe les Maures, (France), (2006). Given in English.
‘Les relations de complicité entre consommateurs: un palliatif aux défaillances de service et un activateur de satisfaction », 11th JRMB, (2007).
Articles accepted
- RESER 2007, Tempere, Finlande, «Modèle et échelle de mesure des relations de complicité entre consommateurs»
- International Research Seminar in Service Management, La Londe les Maures, 2010 : “An emotional service recovery action: ‘complicity’ between customers», Paper 137-KL, ANTONINI-27-01-2010.
Workshop:  L'impact de la multiculturalité dans le processus de l'innovation. Centre de Recherche Public Henri Tudor L-1855 Luxembourg (June 2011)

PERSONAL DETAILS

  • Interests: Photography, P.E., Travel (Indonesia, USA, India, Great Britain, Spain, Italy, Malta, Munich, Budapest, Amsterdam, Tunis, Istambul, Cyprus, Bulgaria, Czech Republic)
  • D.O.B. 31/7/1958
  • Nationality: French
  • Married
  • French (mother language), English (fluent), Spanish (intermediate).
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