Services Robots in the Frontline

Based on

 “Brave New World: Service Robots in the Frontline”

Suggested citation: Jochen Wirtz, Paul Patterson, Werner Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, and Antje Martins (2018), “Brave New World: Service Robots in the Frontline”, Journal of Service Management, Vol. 29, No. 5, forthcoming

https://youtu.be/iWchOunym2Y

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